With the successful launch of our customer Online Account system, we are proudly heading towards a paperless future…
At BES, we’re committed to keeping the costs as low as possible for our customers and reducing our carbon-footprint. At the same time, we want to give our customers a simple and more reliable way to manage their BES account.
As a result of this, we’re happy to announce that we have moved all of our electricity and gas accounts online, giving customers access to the unique BES Utilities Online Account system. This means that instead of receiving a paper bill, you will receive an email notification when your invoice is ready to view.
Benefits of the BES Online Account:
- View and download invoices.
- Submit meter readings.
- Pay your bills, wherever you are.
- Manage all of your sites and update existing contact information, and much, much more…
To visit your Online Account or register, please click here.
For help on how to use your Online Account please click here to view our Customer Guide
Charges for paper or copy invoices:
Your current and historic invoices are available, free of charge, by logging into your Online Account. As such, customers wishing to receive a monthly paper invoice will incur a fee of £2.00 (+VAT) per invoice.
If you ask us to send you copies of historic invoices, in order to cover the costs involved, we will charge you £7.00 (+VAT) per transaction. These charges are covered in the terms and conditions of your contract.
If you haven’t already, we urge you to register now for your Online Account!